Hereinafter, "Clicknpick Market" refers to the seller and "the customer" refers to the buyer. In order to make purchases on our website, the customer has the obligation to open a customer account. By opening a customer account, the customer is by default registered to the mailing list of Clicknpick Market. However, he can unsubscribe by clicking on the link at the bottom of the newsletter.
The content of the online store (images, prices, information, etc.) is not contractual. Despite all the care taken, it may happen to find errors into the content displayed on Clicknpick Market. In any case, Clicknpick Market can not be held responsible for any erroneous information posted on the online store. Product stock information has no contractual value. We can not be held responsible if the goods are actually unavailable in our stock or supplier's stock .
Clicknpick Market guarantees the delivery of quality products. Your satisfaction is our first priority and we want to provide you with an irreproachable service.
If the customer is not satisfied with the delivered products, he can contact our Customer Service by telephone or e-mail at email@example.com. To be valid, a claim must be received upon receipt of the goods, which means the day of delivery. Hidden defects must be reported to Customer Service as soon as they are detected. Defective merchandise will be replaced or refunded in the form of a voucher that could be used for the next purchase. This credit is valid for one year. Clicknpick Market has the right to require proof of default from the customer before crediting his account.
Clicknpick Market ensures that the information given on the products (eg nutrition, dimensions, weight) is correct. But still all the information given is not contractual.
As with any food product, the consumer is nevertheless asked to check for possible contraindications before absorption (eg in case of diabetes) on the product package.
Fresh Fruits & Vegetables
For quality, security and hygienic reasons, the customer must inform our staff if a product's quality was not good within 24 hours after receiving the Fresh fruits, Fresh vegetables, Fresh leaves or any item that could be perishable. After passing that delay, the customer service is not obliged to make any refund or exchange that product.
The staff of Clicknpick Market prepares all fruits and vegetables with good care and adapts the quantities to the ordered wieght or quantities.
Clicknpick Market has the right to modify at any time the prices displayed in the online shop. Price modification is in most cases due to price changes from our suppliers. The minimum amount of purchases on Clicknpick Market is Fr. 25.- VAT included per order. All prices include VAT according to actual rates.
The delivery cost by Clicknpick Market is Fr. 5.90 from Fr. 25.- VAT incl. of purchase and is valid only for deliveries within the Canton of Geneva.
Clicknpick Market has the right to limit the purchase quantities of certain products.
The customer will be informed if a product is not available at the time of purchase. That product will be billed in the first order. The customer will be informed as soon as this product will be available again.
If the product is not available within 3 business days, the customer will be credited in a form of a voucher.
Order Confirmation from Clicknpick Market
The original order is the base of calculation for any special benefits or reductions, even if it is completed later. Any order is confirmed by Clicknpick Market.
The contract takes effect when the customer has placed his order and when this order has been accepted electronically by Clicknpick Market. The customer cannot add more items in the same order once it has been paid. He can eventually create a new order with a minimum purchase of 25CHF VAT incl.
The customer can choose to pay with credit card or PostFinance.
Invoices are displayed in the customer account immediately after confirmation of the order.
Clicknpick Market has the right to require advance payment or a customer guarantee before delivering the order.
Refunds, credits, vouchers
The customer has the right to claim for a refund of a dry product within 14 days after the delivery. Fresh or Frozen products are not refundable unless if the claim has reached the customer service within 24h after delivery. The customer service will then establish if the refund if possible or not. Every case will be studied independently.
The customer must fulfill the following conditions to claim for a refund:
- The product's seal must be intact.
- In case if damage was identified after opening the seal, the damage must be visible or proven.
- The product should not be consumed for more than 95%.
In case of valid refund, the customer is entitled to a credit, the amount due will be credited to his customer account, usable for the next purchase from Clicknpick Market within one year. The vouchers from Clicknpick Market are in no way resellable.
Please note that any claim that doesn't respect the above conditions will not be processed.
Delivery and deposit
The different ways for deliveries are:
1. Delivery by Clicknpick Market
2. Delivery with DPD courier service
Delivery by Clicknpick Market
The customer has the ability to receive his purchase through a Free Delivery Service. Deliveries by Clicknpick Market are made from Monday to Friday after 2pm and every Sunday after 12pm. The customer is required to be present at the meeting place. If it turns out that the customer is not present at the time of delivery to the given address, then the employee of Clicknpick Market will recover the goods. After that, a second delivery will be attempted. If the person is not present or is unreachable the second time, the delivery person will keep the goods somewhere at the nearest place possible. Free deliveries are valid only twice. No third free delivery will be offered. Clicknpick Market has the right to disable this delivery method in the future for this customer in case of repeated inconvenience.
Delivery with DPD
We offer free Shipping service with DPD courier service. It is valid in all Cantons except Geneva.
Order placement: before 1pm ( to receive on next business day)
Minimum purchase: 25CHF
Charges: FREE from an order value of min. 50CHF (2.50CHF flat fee if less)
Frozen packaging ........................ 2.90CHF for first product then 0.50CHF/product
Fresh fruits and vegetables packaging ........................ 0.50CHF/3 products
The delivery is usually made with 1-2 opening days and can happen anytime during the day. If the customer is absent, the parcel will be dropped at the entrance by the courier service.
Covered area: All over Switzerland
Legal jurisdiction for any claim or litigation is in Geneva, Switzerland.
This document is regularly updated. ClicknPick has the right to modifiy it at anytime.